Terms
and Conditions as of 01/01/07
Save The Date Cards
1. Terms and conditions
1.1 Save The Date Cards reserves the right
to change the terms and conditions of business at its sole discretion.
1.2 Save The Date Cards terms and conditions are E & O.E.
2. Definition of customer
2.1. The definition of "Customer" throughout these Terms & Conditions
is as follows: The person who places or instructs one of their employees
to place the order either by fax, phone, email or in person with ourselves
for the supply of goods or services.
3. Website & email
3.1 Copyright
©Copyright Save
The Date Cards 2007. All rights reserved. Reproduction of this website,
in whole or in part, in any form or medium without express permission
from Save The Date Cards is strictly prohibited. Your use of this website
is subject to our legal terms and conditions.
3.2 Information on Our Website
Whilst we try to ensure that the information on this site is accurate
and complete, we do not accept any liability arising from any inaccuracy
or omission in the information on this site. We advise you to verify
the accuracy of any information before relying on it.
3.3 External Links
Our websites may offer you hyperlinks to other websites we feel may
be of interest to you. Save The Date Cards does not accept any responsibility
for the content of those sites, the owners of which do not necessarily
have any link, commercial or otherwise with Save The Date Cards.
3.4 Email
Any emails and any files transmitted are confidential and/or legally
privileged and intended solely for the use of the individu or entity
to whom they are addressed. If you are not the addressee indicated
in the email (or responsible for the delivery of the email to such
person) be advised that you have received this email in error, and
that any use, dissemination, forwarding, printing, or copying of
the email is strictly prohibited. If you have received the email
in error please notify the sender by reply email and then immediately
permanently delete it and all copies from your system. Whilst we
maintain virus checks, we accept no liability for viruses introduced
from any emails.
3.5 Website feedback
Any comments, suggestions, proposals or other feedback (collectively “Feedback
Information”) provided to Save The Date Cards in connection with
the operation or content of this Site shall be provided by the submitter
and received by Save The Date Cards on a non-confidential basis. All
such comments, suggestions, and other information shall become the
exclusive property of Save The Date Cards. By submitting any such information
to Save The Date Cards, you agree that you are transferring and assigning,
at no charge, all of your right, title and interest in the information,
including all copyrights and other intellectual property rights. You
agree that Save The Date Cards shall be free to use such information
on an unrestricted basis.
4. Prices and quotes
4.1 Prices may change from time to time,
please confirm prices before you order. If you are a trade customer
please confirm prices before you quote your customer.
4.2 All quotes are subject to sight of artwork
4.3 Every effort will be made to provide quotes as
accurate as possible, when you submit your order we will advise you
of any cost differences before the order is processed
4.4 Quotes are valid for 20 days.
5. Email proofs
5.1 Save The Date
Cards provide email proofs to the
customer for approval. The customer is responsible for checking the
proof to be correct and authorising Save The Date
Cards to proceed with the printing
of the artwork & Save The Date Cards is
absolved from responsibility for errors which may still be present
in the proof. The customer hereby undertakes that they have due authority
to approve the artwork presented and that they will in no way, under
no circumstances hold Save
The Date Cards liable for
any errors.
5.2 As we offer & send free samples
it is solely the customers responsibility to ensure that the cards
are suitable for the purpose they wish to use then for. Any samples
that we send you will be the same material and thickness as the cards
we will use for your order.
5.3 The customer hereby undertakes that
they have due authority to approve the email proofs presented and that
they will in no way, under no circumstances hold Save The Date Cards
liable for any errors.
6. Colourings
6.1 Colours dispaleyed on the customers
computer monitor will most probably not match the printed colour on
the cards. Some colours may print quite closely to what is seen onscreen,
whereas others will be a mile out. This problem stems from the fact
that we're all using different monitors, at different resolutions and
to accurately display the correct colour would entail the user in having
a colour-calibrated system. Save The Date Cards can
not be held responsible for the colours the customers computer monitor
displays.
This colouring issue is unavoidable and we rely on
your goodwill to accept this as a fact as we have no control over how
your computer interprets the colours of any artwork supplied.
6.2 The colours on emailed proofs as as
a guide only.
6.3 Printing on frosted cards can look
less dense due to the semi-opaque nature of the frosted cards.
7. Payment
7.1. All orders must be paid for in full
before printing commences.
To enable us to process orders quickly payment is suggested via credit/debit
card or chaps payment. BACS payments must clear before the customers
order is processed. Save The Date Cards will not surcharge for the following
payment methods: Debit cards, credit cards, CHAPS or BACS.
7.2 Our prices are based on payment with
order by credit or debit card, cheque or bacs.
7.3 If after payment has been made, you
decide not to proceed with your order. We will retain a minimum of
£50 to cover our costs.
8. Rush Orders
Rush orders are possible but are subject to management approval and
a minimum 25% surcharge
9. Data files
9.1 Customers may need to supply a data
file for personalisation required on cards. The customer is responsible
for ensuring that any data files (excel documents etc) sent to Save
The Date Cards are free from errors.
Save The Date Cards can not be held responsible for
an excel files which includes information which is not to be printed
on the cards (i.e. information contained in hidden cells) or data files
which are presented in an inconsistent manners. If the data files are
not presented in the same format as previously submitted and/or the
excel file contains hidden information the number of cards affected
will not be replaced free of charge by Save The Date Cards.
10. Turnaround times
10.1 Turnaround times quoted are for work
to start from when we have received the customer completed order form,
payment & conformation that the artwork is correct (email proof
approval has been received). Turnaround time is typically 7 - 10 working
days. Saturdays, Sundays & Bank holidays as not counted as working
days.
10.2. Save The Date Cards CANNOT BE HELD
RESPONSIBLE for any costs incurred to the customer for late delivery
of goods or services, directly or indirectly.
10.3 The turnaround time we give is a
approximate general time guideline and is not guaranteed.
11. Delivery of
your order
11.1 Customers orders may be dispatched
via Royal Mail or a private courier company. The customer must make
sure they are available to sign for the delivery.
11.2 If the courier fails to deliver
your order (for example you are not in to sign for delivery) a card
will be left and your order will be taken to the local depot waiting
for you to arrange delivery/collection. If after a period of time you
fail to collect your order from the depot or arrange delivery, it will
be returned to us. We can arrange to have your order delivered again,
however, a delivery charge will be incurred to cover our costs for
the 2nd delivery. We recommend that your delivery address is an address
where someone is available during working hours to sign for and take
the delivery. If the courier leaves a card because they are unable
to deliver to you, please contact the depot as soon as possible.
11.3 Deliveries to certain areas in Scotland,
Wales, Cornwall and Offshore Islands may be subject to a 2/3 working
days delay.
12. Complaints
12.1 Save The Date
Cards must be made aware of any
complaints with a order within 24 hours of the order being received
otherwise no discussion can be entered into regarding the complaint
or free reprints.
12.2 Save The Date Cards aim to provide
outstanding customer service. If you have any complaint about the service
you have received from us, please contact our Customer Service department
at customerservices@savethedatecards.co.uk.
12.3 Claims for defects, damages, or
shortages must be made by the client in writing no later than 24 hours
after delivery. If no such claim is made, Save The Date Cards and the
client will understand that the job has been accepted. By accepting
the job, the client acknowledges that Save The Date Cards performance
has fully satisfied all terms, conditions and specifications.
12.4 Save The Date Cards liability will
be limited to the quoted selling price of defective goods, without
additional charge for special or consequential damages.
13. Displaying customers work
13.1 Save The Date Cards reserve the right to feaure the customers
card/design on Save The Date Cards website and/or use as a sample
card within our sample packs.
However, if you prefer us not to please notify us in writing.
14. Limitations
On Liability
14.1 We shall have no liability:
- for defective products and/or services where the defect has been
caused or contributed to by you.
14.2 The customer shall report the problems
of the defective products within 24 hours from the day you received
the products.
The customer should allow Save The Date Cards a reasonable opportunity
to remedy any matter. If you do not do so we shall have no liability
to you
14.3 Save The Date Cards shall have no
liability to the customer for any:
- Consequential losses;
- Loss of profits and/or damage to goodwill;
- Economic and/or other similar losses;
- Special damages and indirect losses; and/or
- business interruption, loss of business, contracts, opportunity and/or
production.
15. Governing Law
These terms and conditions shall be governed
by and interpreted in accordance with English Law and the English Courts
shall have jurisdiction over any disputes between us
E & O.E.
Privacy Policy
Save The Date Cards is committed to respecting
privacy of customers.
This privacy policy governs the manner in which Save
The Date Cards uses, maintains and discloses information collected
from customers.
Privacy
Save The Date Cards is committed to developing long
lasting relationships based on trust. Save The Date Cards will do everything
in its power to ensure that your right to privacy is maintained and
protected.
Information Collected
Save The Date Cards may request or collect personal
information from customers in a variety of ways, including through
online forms for ordering products and services, and other instances
where users are invited to volunteer such information. The information
Save The Date Cards collects is personal information that identifies you personally,
such as:
· Your name
· E-mail address
· Postal address
· Telephone and facsimile numbers
· URL
· IP Address
· Credit card information
· Other billing information
· Membership names/details
Save The Date Cards may also collect information on how users access
the Website by using a tracking ID unique to each user through the
use of cookies.
How we use this information
Save The Date Cards may use gather informed for research
purposes regarding the effectiveness of services, marketing, advertising
and sales efforts.
Save The Date Cards will not in any way share this information
with a third party either for free or by selling it.
Under no circumstances will your personal information
be passed to any third party. Your email address will never be given,
or sold to spammers or junk mailers.
Special Offers and Updates
Save The Date Cards customers and users will occasionally
receive information on products, services and special deals. Out of
respect for the privacy of users, Save The Date
Cards presents the option to not
receive these types of communications.
Legal Disclaimer
Though every effort is made to preserve
your privacy, Save The Date Cards may need to disclose personal information when
required to by law. If it is deemed necessary that such action needs
to be taken, Save The Date Cards will comply with judicial proceedings should a
court order or legal process be served on Save
The Date Cards.
The Save The Date Cards Website contains links to other
sites. Please be aware that Save The Date Cards is not responsible
for the privacy practices of such other sites. You are encouraged to
read the privacy statements of each and every Web site that collects
personally identifiable information. The Save The Date Cards Privacy
Policy as described herein applies solely to information collected
by Save The Date Cards.
Maintenance of Information
The information provided to Save
The Date Cards is
saved indefinitely and may be stored on one or more databases directly
or indirectly maintained by Save The Date Cards. Save
The Date Cards employs standard security
measures to protect the confidentiality of the information. Although
Save The Date Cards cannot guarantee that any loss, misuse or alteration of data
will not occur; every effort is made to prevent such occurrences.
Questions
Any questions concerning this Privacy Policy
may be directed by e-mail to PrivacyPolicy@savethedatecards.co.uk
